Return Policy

RETURNS
All returns are handled on a case by case basis.

In order to resolve cases, we must be contacted within a reasonable amount of time from the product shipping date. For any issue regarding an order, we must be contacted within 10 days of the ship date for Canadian and US orders or within 15 days for international orders or we may not be able to help resolve the issue.

Eligible items outside of our sale periods that are NOT marked down will have 30 days from the ship date for online orders for all regular priced merchandise. Any items marked as final sale are not eligible for returns of any kind. In most cases, DarkBright does not cover the shipping cost of a returned item at this time.

If there is an issue with your order we will be happy to work with you to come to a solution. Items are not returnable due to sizing issues. Since all garments are printed and made-to-order, we cannot replace/remake a garment that was not ordered in the correct size. Please choose the correct size by referring to our measurement charts.

Please note, since all of our items are handmade, there may be variations between or even within an order.

In an effort to reduce the impact of returned products, DarkBright reserves the right to donate or recycle any returned or undelivered items as deemed appropriate in its sole discretion.

When contacting us with an issue, please be sure to include photos for our reference. Email us at support@darkbrightapparel.com with your pictures and comments.

Darkbright Apparel reserves the right to refuse any refunds that are not deemed re-sellable and may be returned to sender. 

Washing item(s) will void the return policy and we will no longer be able to accept the item as a return.

Refunds must be accompanied by a valid receipt and will be processed back to the original form of payment.  Please note that for all returns, shipping and handling costs will not be refunded.

Gift cards are final sale and cannot be returned or exchanged unless required by law. Gift cards do not contain an expiration date and can be used at any time on our online store at www.darkbrightapparel.com

This return policy is only applicable to purchases made at darkbrightapparel.com

REFUNDS
Orders are refundable when:

  1. DarkBright is unable to produce part or all of your order.

Orders are NOT refundable for reasons including the following:

  1. The wrong size is ordered.

  2. A variation in printed artwork

  3. A package was lost (in this case, we usually reprint and reship the order).

  4. An item was damaged in transit.

FINAL SALE ITEMS
During our holiday and promotional sale periods we offer heavily discounted products that may no longer be available in our future collections. These items are marked as final sale and will not be eligible for return or exchange. Please note that if there is an issue with a final sale item in your shipment and the item becomes out of stock, we will provide you with a credit code for the value of that item.


DAMAGED ITEMS
If you've received an item in a damaged state caused by a manufacturer defect, please e-mail our support team at support@darkbrightapparel.com within 14 days of the delivery date and we'll help you out there. Please be sure to include images of the defect and a brief description. Please note that removing the tags and/or washing the item will void the return policy and the damage policy.

OUT OF STOCK
While we do our best to maintain inventory levels during our peak season, inventory glitches may occur due to volume. If an item in your order becomes out of stock during the ordering and fulfillment process, we will offer to switch the item in your order of equal value.

LOST/DELAYED PACKAGE
We have seen cases where a package has been delivered to a neighbour or front desk concierge, please check around and see if someone else has received the package on your behalf. If a package is deemed delivered and you have not received it please email us at support@darkbrightapparel.com. Our team will open an investigation with the carrier and follow up. 

During peak seasons delivery of packages can be subject to a delay outside of our control. We are not responsible for delays such as weather conditions, shipment centre delays, carrier delays or anything beyond our control once the package has left our warehouse.

We do not offer refunds for delayed or lost packages. Our team will provide a solution to find your package or if deemed missing - we will offer a replacement package after the carrier investigation is complete. Please note that these investigations when opened can take up to 14 business days to be rectified.